QuickDialog - AI Customer Support Chatbot

Project Overview

QuickDialog is an AI-powered customer support chatbot designed to integrate seamlessly with any website. By analyzing the client's content and custom data sources, QuickDialog creates a specialized AI agent that can answer questions, guide users, and automate support tasks in real time.

Features

• Reads and processes your website content & custom data
• Creates a tailored AI agent for each business
• Real-time responses via OpenAI’s API
• Easy embedding into any web application

Our Work

We were responsible for both the front-end and back-end architecture:

• Front-end: Built with React, optimized for seamless UI/UX and real-time chat experience
• Back-end: Developed in Spring Boot for reliability and scalability
• AI Integration: Connected OpenAI’s API through a secure WebSocket bridge to handle dynamic queries
• Real-time Communication: Implemented a React-to-Java WebSocket system to ensure instant responses with low latency

Technical Strategy

To ensure high performance and scalability, we designed:

• A modular React component system for easy embedding across different client websites
• A WebSocket-based messaging layer between React and the Spring Boot backend for real-time bidirectional communication
• A Spring Boot AI service layer that processes user input, fetches context from the client’s data, and interfaces with OpenAI’s API
• Caching and rate limiting to keep API costs under control while maintaining fast response times

Impact

QuickDialog provides businesses with a fully automated, intelligent support agent that adapts to their data. Our implementation reduced onboarding time for new clients by 60% and increased customer satisfaction rates significantly.